Return & Exchange Policy

Return & Exchange Policy


We want you to love your purchase! If something isn’t right, you may exchange or return your item within 14 calendar days of delivery, provided it is in original condition.

 

Exchanges (Free of Charge)

  • Exchanges are completely free within 14 calendar days of delivery.
  • For exchanges:
    - You will not be charged the €5 return fee.
    - You will not pay any shipping costs to send items back.
  • To request an exchange:
    1. Follow the same steps as a return (see “How to Return” below).
    2. Email us at eshop@apoella.com with the item(s) you wish to receive in exchange so we can place them on hold for you.

 

Returns (Refunds)

We include a return label in every package for your convenience. If you choose to return your item, two costs will be deducted from your refund:
1. A €5 return handling fee.
2. The return label fee, depending on your location:
- Greece: €3
- Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Vatican City, Austria: €20
- United Kingdom, Canada, Albania, Andorra, Bosnia & Herzegovina, Faroe Islands, Gibraltar, Greenland, Iceland, Jersey, Kosovo, Liechtenstein, Moldova, Montenegro, North Macedonia, Norway, San Marino, Serbia, Switzerland, Türkiye: €45
- United States of America: €65


Refunds are available only for online purchases.


How to Return

  1. Visit www.apoella.com and log in to your account.
    - Guest checkout? Sign up with the same email used for your order.
  2. Locate your order and click the Return button.
  3. Pack your item securely in its original packaging, including all labels, tags, documents, and accessories.
  4. Attach the provided return label.
    - Greece: Returns must be made through ACS Courier.
    - International orders: You can either:
        - Drop off your parcel at the nearest DHL store, or
        - Arrange a DHL pickup online using the provided label.
  5. Once we receive and inspect your return, we will issue your refund to the original payment method within 2-5 calendar days, minus the two fees listed above.

Return Conditions


We can only accept returns that meet the following conditions:

  • Items must be unused, unworn, unwashed, and unaltered.
  • All original packaging, tags, authenticity cards, and dust bags must be included.
  • Shoes must be returned in their original, undamaged box, with soles unmarked.
  • Swimwear must be tried on over underwear and returned with the protective strip intact.

If items show signs of wear, damage, missing tags, or missing packaging, we may reduce your refund or decline the return. In such cases, we can send the item back to you at your expense.

 

Faulty Items

  • Items are considered faulty if they are not as described or of satisfactory quality.
    - If the fault is our responsibility, we will cover the return shipping (if sent via ACS Courier).

 

Late Returns

Returns must be shipped within 14 calendar days of delivery. Items received after this period will only be accepted at our discretion.

Additional Notes

  • Colors: We try to display product colors as accurately as possible, but variations may occur depending on your screen.
  • Repeat Returns: Excessive returns may lead to account restrictions or refused orders at our discretion.

Need Help?
For assistance with returns or exchanges, please contact us at eshop@apoella.com.